AI Agents

2025 Was The Year of AI Agent Hype. 2026 Is When We Find Out What Actually Works

Sam Altman predicted AI agents would join the workforce in 2025. They did. Sort of. Here's what we learned and what 2026 will actually prove.
February 7, 2026 · 7 min read

On January 5, 2025, Sam Altman published a prediction that set the tone for the entire year: "In 2025, we may see the first AI agents 'join the workforce' and materially change the output of companies."

$2.5T
AI spending in 2026
25%
May be deferred to 2027
60%
Use unsanctioned AI tools

Fourteen months later, we have the answer. Did AI agents join the workforce? Yes, absolutely. Did they materially change company output? Sort of. Kind of. It depends on who you ask.

"After years of experimentation, companies will need to be done with pilots and ready to move on to real AI transformation. The proof now will come not from what AI can do, but from how to make AI deliver measurable results."

ND
Neil Dhar
Global Managing Partner, IBM Consulting

The reality is more complicated and more interesting than either the hype or the skepticism suggested. 2025 became the year of the pilot program. 2026 is when we find out what survives contact with production.

The Great Divide: Programmers vs. Everyone Else

AI Agent Adoption by Industry (2026)
Software Engineering78%
Marketing/Content45%
Customer Service38%
Legal/Finance12%

There's a stark split in how different industries experienced AI agents in 2025. Software developers and programmers have embraced agents with genuine enthusiasm. Everyone else is still squinting at the technology, wondering if it's ready.

Brandon Clark, a senior director of product and engineering at Digital Trends Media Group, uses AI coding tools as his "daily driver." He bounces between Cursor and Claude Code so frequently that he runs out of tokens on one and has to switch to the other. For him, 2025 genuinely was the year AI agents joined his workflow.

"It's at the point where I don't even need to be involved," Clark says about certain coding tasks. "As part of the system instructions, I say that any time it writes a new feature, make sure to also write tests for it. And while you're at it, run the tests, and if anything breaks, fix it."

That's a real shift. An engineer who can delegate test writing, test running, and test debugging to an agent has fundamentally changed how they work.

Why Programmers Went First

The answer isn't just that AI models are good at code. It's that programmers work in environments (IDEs) that make agent integration easy, deal with tasks that have clear right/wrong answers (does the code work?), and have years of experience debugging systems that don't behave as expected. They're uniquely equipped to adopt and correct AI agents. But step outside software engineering, and the picture changes dramatically. Michael Hannecke, a sovereign AI and security consultant at Bluetuple.ai, has seen "everyone" looking into AI agents. But actual production deployments? He can count them on one hand.

"I have only seen three or four use cases where companies have AI agents in production," Hannecke says. "Most others are still in a development phase, still evaluating, still testing."

The gap isn't technical capability - it's production readiness. Agents work in demos. The question is whether they work when your name is on the line.

## The Accountability Problem What's holding everyone else back? It's not that AI agents don't work. It's that working isn't enough.

Jason Bejot, senior manager of experience design at Autodesk, puts his finger on the core issue: "How do I actually get it to work, to make it precise, so that I can get it built?"

When an architect uses AI to update building sketches, who signs off on those updates? The architect does. Their name is on the drawings. Their license is on the line. And suddenly the question isn't "can the AI do this task?" but "can I stake my career on the AI doing this task correctly?"

Kiana Jafari, a postdoctoral researcher at Stanford University, studied this gap. Her research found that technical metrics like accuracy and task completion dominate 83% of AI agent assessments. Companies are optimizing for the wrong thing.

"Most of the agentic systems that we are working with right now are in theory doing very well in terms of accuracy," Jafari says. "But when it comes down to people using it, there are a lot of hurdles."

Her interviews with medical professionals revealed the stakes: "What they all say is, 'If there is a 0.001 percent chance that this could make mistakes, that is still my name. That is on me if it's wrong.'"

Pro tip: Start with tasks where failure is recoverable. Build trust with low-stakes wins before deploying agents on mission-critical workflows where your name is on the line.

The Trillion-Dollar Bet

[enterprise AI strategy](../why-every-business-needs-ai-strategy-2026/) Spending
+44% YoY
2025
$1.7T
2026
$2.5T

None of this is slowing down enterprise spending. According to Gartner, companies will spend $2.5 trillion on AI in 2026, up 44% from 2025. But Forrester estimates 25% of that planned spending may be deferred to 2027 as enterprises demand actual ROI.

That tension tells you everything about where we are. Companies are placing massive bets on AI agents while simultaneously getting cold feet about whether those bets will pay off.

"After years of experimentation, companies will need to be done with pilots and ready to move on to real AI transformation," says Neil Dhar, global managing partner at IBM Consulting. "The proof now will come not from what AI can do, but from how to make AI deliver measurable results."

Translation: the demo is over. Now show me the numbers.

The Shadow Agent Crisis

While enterprises debate production deployments, employees aren't waiting. A January survey by cybersecurity firm BlackFog found that 60% of employees at large companies say unsanctioned AI tools are worth the security risks if it helps them work faster.

What's Still Stuck in Pilot

Just as revealing is where agents haven't broken through:

High-Liability Domains

Medicine, law, engineering, and finance all have professionals who personally bear responsibility for outcomes. Until there's clarity on who's accountable when an agent makes a mistake, these fields will remain cautious.

Multi-System Integration

Pilots show impressive demo results. Scaling across business units with multiple systems reveals the bottlenecks.

The CIO Becomes Chief Orchestration Officer

The CIO role is evolving from running IT to managing how digital and human workforces function together. Managing an agent workforce requires governance and accountability: who can create agents, technical controls, and ensuring every agent is tested, monitored, and trusted.

The Domain-Specific Future

Small, domain-specific models are rising. Stanford research shows small language models are capable, efficient, and can run locally. Models tuned to finance, healthcare, or law nuances outperform generic LLMs on accuracy and relevance.

The best agent for your company might not be the most powerful one. It might be the one that deeply understands your specific domain.

What 2026 Will Prove

We're exiting experimentation and entering reckoning. Some demos will fail at scale. Some hype will prove transformative. The gap between companies that figure this out and those that don't will widen dramatically.


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